Our Strengths

Managerial depth

Our promoters individually are first-generation Indian entrepreneurs with meritorious academic backgrounds and impeccable professional careers.

Nirmal Jain, Chairman, is a rank holder Chartered Accountant, Cost Accountant and an MBA from IIM Ahmedabad and Mr. R. Venkataraman, Managing Director, is an Electronics Engineer from IIT Kharagpur and an MBA from IIM Bangalore.

The Promoters have built the business from scratch, without pedigree of a large family business or inherited wealth and steered it towards a market leading position by dint of hard work and enterprise.

IIFL Group has consistently attracted the best of the talent from across the financial sector – private sector banks, foreign banks, public sector banks and established NBFCs. The senior management team have years of experience and backgrounds similar to promoters and leads competent teams. IIFL has uninterrupted history of profits and dividends since listing. Shareholders’ wealth has grown at over 32% per annum since listing in 2005 till March 31, 2015.

Governance

The Promoters have demonstrated an exemplary track record of governance and utmost integrity. There have been no notable regulatory strictures or oversight ever in the group’s history. This is despite a widespread and broad range of operations governed by multiple regulators including RBI, SEBI, IRDA, FMC and NHB. In addition, we have eight licensed subsidiaries in major global financial centres.

Our Board has independent directors, highly respected for their professional integrity as well as rich financial and banking experience and expertise. We have an advisory board comprising stalwarts with long and immaculate careers in banks, public service and legal profession.

None of the promoters’ family members has held managerial or board position or have related-party or financial transaction of any significance, since listing. Further, we have not lent to any related party or associated concerns. The promoters do not have any other business interests and are committed to the core business of financial services under the IIFL umbrella.

People

Our people form the backbone of our organization and are the foundation of our success. We have significant ownership by employees with a credo of ‘owners work, workers own’, which has enabled us to maintain a highly motivated staff driven by ‘owner mindset’. We create owners out of our employees not just by offering a financial stake but also through autonomy to take decisions, make mistakes and grow confidence, competence and career.

Knowledge

IIFL is a knowledge driven organization and has over the years developed and institutionalized knowledge about its businesses at all the levels.

Our roots are in original research on economy, sectors, companies, capital markets and global financial trends. Our in-house research capabilities gives us an edge in understanding industry trends, macro-economic situations, business cycles, inflation and interest rate trends, technological changes, regulatory and legal updates, environmental factors impacting labour, raw material supply, pollution norms and for intermediate products- trends in end user sectors and for consumption products- trends in customers habits.

We have strong origination and KYC processes across our businesses to get deep understanding of customer’s needs and profile.

Innovation

We have successfully executed a number of innovative and disruptive ideas in the financial services industry to rise from a start-up to leadership position in less than two decades. For instance:

  • We gave away all our research free on indiainfoline.com and acquired millions of readers
  • We pioneered online trading and revolutionized broking at lowest rate of 5 basis points
  • We Inducted a high profile institutional team from a foreign brokerage house in a first of its kind deal in India broking industry

Distribution reach

We are present in around 2,500 business locations across more than 850 cities in India.

Our global footprint covers US, UK, Singapore, Hong Kong, UAE, Mauritius and Switzerland.

De-risked business

IIFL has a de-risked and diversified business model across multiple revenue streams.

We offer multiple products across all segments of financial services.

 

Risk management

The basis of our risk management and hence our sustainability is our underlying conservatism. The objective of our risk management process is to insulate the company from risks associated with the business while simultaneously creating an environment conducive for growth.

The effectiveness of our risk management practice emanates from our rich experience. It is derived from a deep understanding of the Indian economy, sectoral trends and corporate fundamentals.

Our ability to manage organizational risk cascades from our board of directors, comprising professionals with rich and varied experience. The risk appetite defined by our board is reflected in our business plans and integrated into our operations.

We identify risks through appropriate systems, indicators and risk surveys reinforced by our mangers. The company’s well-defined organizational structure, documented policies and standard operating procedures, authority matrix and internal controls ensure efficiency of operations, compliance with internal and regulatory requirements.

We continuously strengthen our risk measurement tools customized to the nature of each business segment. Many critical decision levels for investments, major lending and policy initiatives are institutionalized trough appropriate committees’.

Well capitalized

The Group has net-worth of about Rs. 30 billion.

Technology

Right from inception, IIFL has incubated and developed next generation technology for its core businesses.

IIFL’s front office software is seamlessly integrated to a highly automated proprietary back office, risk management and MIS software.

IIFL Trader Terminal is an entirely home grown proprietary technology, which allows trading in Equities Cash & Derivatives, Commodities, Forex, Mutual Funds, NFOs and IPOs on a single screen.

Customer service

Our existing customer service organization has evolved with the singular goal since inception that our customer experience should be the best. We offer services through multiple customer touch-points such as personal interaction at our offices, call centre, email, and online web-based interface. We have made significant investment in systems, technology, people and their training, to ensure high service standards. We have also won an award for Best Customer Service in Financial Services 2013. Some key elements of our service approach are ‘first time right’ and ‘lightning fast’ response time. We have taken several proactive steps to reduce the incidence of grievances.